A journey through human rights and your company

A journey through human rights and your company Page 20 | 24 4.3. GRIEVANCE MECHANISMS Finally, we must create effective and accessible grievance mechanisms at operational level, in order to provide solutions to those potentially affected by the activity of the company. These mechanisms must serve both employees and other Stakeholders (customers, business relationships, suppliers, communities, etc.) and should offer solutions to the affected people, preventing risks for your company (complaints, damage to the company image, etc.). The general steps of a claims process are the following: 1. Receipt of the claim. 2. Initial response to the affected party. 3. Investigation to ascertain that the claim is legitimate. 4. Attempt to reach an agreement between the parties and find a solution to the claim. 5. Publication of the results of the entire process. 6. Finally, integration of the lessons learned into the company's management system, thus strengthening the due diligence process for human rights.